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How to Raise the Prices You Charge to Your Cleaning Customers By : Jean Hanson Are you finding that the prices you charge your cleaning customers are not high enough to cover your costs and make a profit? It's never an easy decision, but it might be time to raise the price of your cleaning services. So how do you raise your prices and not lose customers? What Role Does Ethics Play in Your Cleaning Company? By : Jean Hanson In the past few years, news headlines have screamed of high profile scandals involving big names and companies like Martha Stewart, Enron, and Tyco. Because of these high profile scandals, businesses and individuals are becoming more and more aware of the importance of ethics in the workplace and in everyday life. What role do ethics play in your cleaning business? Add More Profits to Your Cleaning Company by Offering Spring Cleaning Services By : Jean Hanson Even though there is still cold weather in some parts of the country, winter is officially over and the spring season is here! For many, spring is the time to do a thorough cleaning to get rid of all the dust, soil and build-up that has collected over the winter months. Spring is also a time you can promote the special services that you have to offer. How to Handle Customer Complaints in Your Cleaning Business By : Jean Hanson No matter how large or how small your cleaning business is, there is going to come a time when you answer the phone and find a customer on the other end who has a complaint. How you handle that complaint can have either a positive or negative impact on your business. Are Your Cleaning Customers Motivated by Quality or Price? By : Jean Hanson You don't have to be running your own business for very long to find out that customers are different when it comes to what they expect out of a cleaning service. There are those customers who want the best, no matter what the cost. But you also have those "price conscious customers" that are always looking at costs. How do you market your cleaning services to these two distinct groups? When Should You Fire a Cleaning Customer? By : Jean Hanson When you first started your cleaning business you were no doubt eager to get any paying customer you could to sign on. However, do you have customers that are more trouble than they are worth? It might be time to trim off those customers that are demanding but are not very profitable. How to be a True Professional in Your Cleaning Business By : Jean Hanson With the large number of cleaning businesses out there, how do you get your company to stand out? Being a professional in all aspects of your cleaning business will go a long way towards showing your customers and potential customers that you are serious about doing the best job that you can do. Do you have the background, knowledge and experience to become a professional? Communicating with Your Residential Cleaning Clients is Key By : Jean Hanson People hire a residential cleaning service to make their lives easier. As a cleaning contractor, you not only need to provide a good service, but you also need frequent communication with your client to ensure that both parties understand their responsibilities and that there are no misunderstandings. How Your Phone is Answered Says a Lot about Your Cleaning Company By : Jean Hanson The way you and your employees answer your phone is extremely important to your business. Much of the contact you have with customers or potential customers will be through the telephone so you want them to feel that they're dealing with a professional, courteous business. Here are some tips for ensuring your phone answering skills are top notch.

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