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In October 2005 we attended the ISSA Interclean tradeshow for the cleaning and maintenance industry. One of the presentations we attended was about benchmarking for your cleaning business. The following is some of the information and statistics that were shared with us. When bidding on cleaning a building, it's helpful to have an idea of what the averages are for cleaning rates per square foot. Keep in mind, however, that these are industry averages. There are many factors that must be taken into consideration when bidding on cleaning a building, so you must take these numbers with a grain of salt. You need to do some of your own research to see where the numbers in your area stack up. Education: $1.62 per square foot per year ($ 0.135 per square foot per month) Office: $1.20 per square foot per year ($ 0.10 per square foot per month) Office Cleaning Production Rates: On average, custodians are able to clean from 2975 to 3300 square feet per hour. Considerations when bidding: 1. Gross square feet vs. cleanable square feet vs. rentable square feet. Be sure to do your own measuring 2. Cleanable square feet = building gross square feet minus walls (1.5% of gross) minus non-cleanable square feet. 3. Are you including supervision hours as part of your bid? Are you providing special tasks such as extra attention to the president's office, non-cleaning activities such as setting up events, changing lights, and recycling removal? These tasks take extra time and must be considered when pricing your bid. Quality Considerations: In a recent Boma study, average cleaning production rates were compared to customer satisfaction. It should be no surprise that the higher the number of square feet cleaned per hour, the lower the customer satisfaction. Production Rate versus Customer satisfaction: 3766 square feet cleaned per hour -- Not Satisfied 3168 square feet cleaned per hour -- Could Be Better 3082 square feet cleaned per hour -- Satisfied 2780 square feet cleaned per hour - Very Satisfied It's a good idea to check your own employees' production rates to see where you stand. If you see the rates per hour are too high, then you should check to see if the quality of work is up to standard. If you see that the production rates are too low, then you should see what can be done to increase productivity. When bidding on cleaning a building be sure to use the Bidding Calculators available to members of The Janitorial Store (TM). You can play around with different production rates, prices per square feet, frequencies, and wage rates. This will help you to price your bid at a fair cost that will also be profitable for your cleaning business. Copyright (c) The Janitorial Store (TM)
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